Home starts it off. Use home to get an overview of all your conversations across the entire kinops space. Also use navigation to go the different Kapps (Teams, Queue, Services)
Queue is the workorder system. Select the team you want to work in, then you will get a list of the tasks that are due, overdue, and due today. Below - you can find out who on your team is on-line and available to assist.
Queue gives you the ability to create ad hoc work from scratch.
Organized and assigned work is great, but what if the todo list also had the thing you had to do on it?
Some workorders require more people interacting or getting involved. Queue allows for discussions by pressing the "Discuss It" button.
Simply work tickets - purposeful tickets.
Visiblity to membership, currently active tasks, services offered and a discussion platform for team members.
Services is a clean easy to use "store" for requests.
Here's a simple form for a very complex request.
Real-time service status is easily visible with a graphical timeline.